This page is the support page, privacy policy and subscription terms for the Optimal app. Türkçe: Optimal Destek

Contact

Questions, ideas or a problem? Email us: [email protected]

You can also write from the app: Settings > Support > Contact us.

It helps a lot if you include your iPhone model, iOS version and Optimal version (shown at the bottom of Settings). We aim to reply as soon as we can.

Frequently Asked Questions

How do I cancel my subscription?

Your Optimal Pro subscription is managed by Apple, so we can't cancel it for you, but it only takes a few taps:

• On your iPhone, open Settings, tap your name at the top, then tap Subscriptions.
• Choose Optimal Pro and tap Cancel Subscription.
• If you cancel at least 24 hours before the renewal date, you won't be charged for the next period. Optimal Pro stays active until the end of the period you paid for.
• Deleting the app does not cancel your subscription.

Apple's guide: https://support.apple.com/en-us/118428

Refund requests go through Apple: https://reportaproblem.apple.com (Apple's guide: https://support.apple.com/en-us/118223)

How do I restore my purchases?

Your subscription belongs to your Apple Account. If you moved to a new iPhone or reinstalled the app:

• Make sure you are signed in with the same Apple Account.
• Tap Restore Purchases on the plans screen, or go to Settings > Optimal > Restore purchases.
• If you see "No active subscription found", check which Apple Account holds the subscription in Settings > [your name] > Subscriptions.

How do I switch between kg and lb?